Award Leisure Cheshire/Outdoor heaven is a family company that has been trading since 2004. We pride ourselves on providing full customer service allowing you, our customers, to feel satisfied with the investment you have made into your future wellbeing. We want our customers to feel secure that they will be looked after not just when purchasing the product but looking ahead also. Therefore, we offer the following services to ensure that you are not only content on the day of purchase, but for years to come:
Free site surveys
Providing professional advice on the positioning and the preparation works involved
Wet tests
Allowing you to experience the product itself
Delivery and Installation
So you do not have to lift a finger
Repairs and Services
To ensure your product is running as it should be
Removal/replace
For those wishing to move or dispose of their hot tub
We offer a full and cost-effective installation service including deck building and awning installations.
OUR FAMILY
KEEPING TOGETHER IS PROGRESS, WORKING TOGETHER IS SUCCESS
OUR HOT TUB CONSULTANTS
Our products are an investment, so it is important to our business to make our customers feel excited and trusted in all their purchases. Our staff are highly educated in the Hot Tub and garden leisure industry to best support and educate our customers in all our exceptional products and the market.
On arrival at our stores, we aim to discuss your hopes and aspirations for your garden dream and make them a reality. Knowing you are confident in what you are buying and excited by the benefits makes the job very rewarding!
We aim to give all customers peace of mind in their purchase, from buying luxury, quality and at a competitive affordable price. And we don’t stop there.
We are a one stop shop; family is for life remember? Our exceptional rated customer service team look after you and your family through product build, delivery, and installation. We even have our own podcast and social media channels where we share all information to maintain, care and love your garden product thereafter.
Our friendly and approachable team are committed and willing to improve and grow our customer service experience.
Our Peace Of Mind Plan offers exactly that, relax and enjoy the benefits of your Hot Tub, Swim Spa or Sauna and we provide the service, advice, chemicals, parts and accessories so you are always supported.
MEET THE FIXERS AND FITTERS – OUR HOT TUB GURU’S
Our expert technicians are fully certified and trained in water chemistry as well as build and design of all our products. There is very little as a team they cannot solve!
Our attention to detail is paramount to exceeding our customers’ expectations, our respected specialists take pride and consideration in their work. We love and appreciate the feedback our energetic and driven team receive!
We make it our duty to ensure that our customers are comfortable in their purchase and have everything they need to make their homes a little bit more like paradise. Therefore, we offer the following products, which can be tailor made to the customers’ requirements:
We offer a range of different brands from Beachcomber Hot Tubs, British Hot Tubs & Swim spas, Soft tub, Helo Sauna & Steam, Visscher Gazebos, Valkea Cabins, Markilux Awnings and Millboard decking.
We import directly from the supplier enabling us to cut out the middleman, and therefore the additional costs! We offer a range of spas allowing you to hand pick the product that is suitable for you, because we believe in the quality of these products and both the social and health benefits they can provide.
Award Leisure Cheshire has a variety of Finance options available enabling you to spread the payments costs and start enjoying your hot tub straight away.
